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Quick Check List Before Contacting Us

Please help us to deal with your query promptly and efficiently by following this brief checklist.

  1. Have you searched in the Knowledge Base yet?
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  4. Is it a bug? Then please post it here in the forum.
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  7. Do you already have a StatCounter account? Please login to your account and click the "support" link in the top navigation bar. Then click the "ask support" link.
  8. If you are reporting a problem please try to explain it in as much detail as possible, especially the steps you are taking that are causing the problem. What pages you are visiting, what stats you are looking at. As much detail as possible so we can give you your answer quick.
Contact Us Form
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An example of a bad request that we don't like to receive and will result a slow answer to your problem would be along the lines of:

It's not working help me please!

An example of a good request that we would like to receive and will result in you getting a quick answer to your question would be more along the lines of:

Hello StatCounter Support,

I am visiting the page, I fill in my details and I hit the submit button. But the error message I get back from your form says "Your username cannot contain spaces.".

What is going on?

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Phone Contact

We would prefer if you fill out the contact form and we will be in touch very shortly. We deal with so many customers (over 2,500,000!) it would be hard to keep the service profitable delivering a phone support service. Our e-mail support is excellent and we can ring you if the situation requires it.

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